Chatting with Clients
Ernst Jansen
Having a simple way to message clients inside Quenza would make it easier to stay in touch between sessions. It would be great to keep quick check-ins and follow-ups in one place.
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Joanna Januszewicz
Chat is very important to me as well. Its absence is actually a major reason why I can’t migrate to NextGen yet.
Stefan Bauer
Joanna Januszewicz Thanks for this feedback! I completely understand how essential chat is for your practice and why it's blocking your migration to NextGen. We've noted your input and will update you as soon as chat functionality becomes available. Please understand that we can't make any promises or provide timeline estimations.
Stefan Bauer
Merged in a post:
CHAT - IMPORTANT+++
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Gijs VAN BREUGEL
The chat option is one of my main tools in the "old" Quenza, but here I cannot find it?
Without the chat option I will not move to the NextGen.
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Eva Simona Kulenovic
I would very much appreciate this! Right now we're testing going back and forth in the comments, but I can already see it becoming unwieldy fast, and I could really use a good messaging feature within the service.
Ernst Jansen
Eva Simona Kulenovic: Thanks for sharing that, Eva. Really useful to hear how you're handling it now. Curious what would make a messaging feature really work for you if you’ve thought about it.
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Eva Simona Kulenovic
Ernst Jansen I think that basic messaging functions would be enough - to have the conversation in one place, and maybe to be able to share files and images as well.
I saw on the roadmap page that there actually used to be a Chat function, is that right?
Ernst Jansen
Eva Simona Kulenovic Yes, you're absolutely right. Chat is available in Quenza Classic, but it hasn’t made its way to NextGen yet. The version you're seeing on the roadmap refers to that earlier Classic feature.
Thanks for sharing how you'd use messaging in your workflow. The ability to keep everything in one place, with support for files and images, is exactly the kind of detail that's helpful for us as we plan what this could look like in NextGen.
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Gijs VAN BREUGEL
Ernst JansenFor me the chat is per client an ongoing conversation between the sessions. Added to that are the note and the activities.