Email notifications for chat
J
Jane Livesey
Hi team, it's brilliant there is chat functionality. What I immediately noticed is how there's no email notification for this. Right now it would be tricky to use chat because you wouldn't know if the client had seen it or not.
I've seen other systems send an email notification and also allow the user to choose to reply to the email itself or go to the platform and reply. If replying to the email the chat updates as per that conversation (very similar to chat in Microsoft Teams)....
Whilst typing I guess my biggest concern now is clients might message me here and I might not see it. Just wanted to flag this UX up. Thx
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Torben Tschechne
Jane Livesey Thank you so much for taking the time to share this feedback. It's really valuable and you've identified something we're very aware of.
You're absolutely right that email notifications are essential for the chat feature to work effectively in practice. We completely understand the concern about potentially missing client messages, and this is actually already on our roadmap to address directly in the new year.